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Service and Support Information
6Ć4
Table 6-1. U.S. Customer Resources (Continued)
Organization Telephone Number Support Provided Hours of Operation
Printer drivers by mail (303) 339-7009 Printer drivers may be
obtained by contacting
the software application
manufacturer, however,
HP distributes some of
the most popular
software applications
24 hours per day
6 days per week,
closed Sundays
HP Customer
Information Center
(800) 752-0900 Ordering of User’s
guides, technical
reference guides and
other literature
6:00 am - 5:00 pm PST
weekdays
HP Direct (800) 538-8787 Customer-orderable
supplies and accessories,
except documentation
6:00 am - 5:00 pm PST
weekdays
HP North American
Response Center
(800) 633-3600 HP service contract
information
7:00 am - 6:00 pm PST
weekdays
Post Warranty Support
(fee-based support)
(900) 555-1500
($2.50 per minute U.S.,
charges start only when
you connect with a
support technician)
or
(800) 999-1148
($25.00 fee per call U.S.,
Visa or MasterCard)
*prices subject to change
without notice
Post warranty assistance
on product questions and
the most common
software applications
7:00 am - 6:00 pm MST
Mon, Tu, Th, Fri
7:00 am - 4:00 pm MST
Wed
HP Customer Support
Center
(208) 323-2551 Technical Assistance
with setup, operation,
repair information and
exchange program
information
7:00 am - 6:00 pm MST
Mon, Tu, Th, Fri
7:00 am - 4:00 pm MST
Wed