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Problem Resolution5Ć32
Information Codes for the FAX-900 and FAX-950
If a difficulty occurs, an information code should appear in your fax machine display. This code can be used to help
identify and resolve the problem. Refer to the following information code table for a description of the codes and
recommended actions. To correct the problem, perform the recommended actions for the information codes displayed.
Table 5-6. Information Codes on the HP FAX-900 and FAX-950
Code Description Action
001
002
010
Paper supply problem (jam)
No paper
Check paper supply
Check for and clear any paper jams
Reload paper (fan sheets)
014
015
Print cartridge problem
Out of ink
Check for proper installation
Replace cartridge
016
030
031
Carriage cannot move
Document misfeed
Oversized document
Remove any obstruction
Clear any document jam
Reload document
060
061
Back cover or automatic document feed door
open
Close
211 Transmission of the data from modem was
stopped
Check modem
212 Interface error occurred between CPU and mo-
dem
Check modem
220 Receiver could not detect RTC Check for line noise
221 Interface error occurred between CPU and
graphic print mechanism (GPM)
Repair required
301 System fault (software) Repair required
310
311
312
313
314
GPM error Check pen carriage movement, remove any ob-
structions
316 Print mechanism error (drop detect (out of ink)
sensor)
Repair required
400,402 Receiving station did not
respond, communication error
Ensure other station is operating
Resend document
401 DCN returned from RCVR when XMTR waits for
CFR/F11
Ensure mailbox availability
403 Could not poll called station Have station enable polling
404
405
Receiving station did not
respond, communication error
Ensure other station is operating
Resend document
406 Transmission or receiving password mismatch Ensure password matching
407 Called station did not confirm previous page sent Resend document