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Service and Support Information
6Ć10
Your Responsibilities:
D Design and price your own support services for HP products
D Merchandise and sell support contracts to your customers
D Manage your support contracts
D Provide a help desk for your customers to call when they have problems
D Handle product warranty requests
D Stock all needed accessory parts and remanufactured exchange units
D Deliver high-quality support services to your customers
Becoming an HP Fax Service Provider
All U.S. resellers who purchase fax products from a Hewlett-Packard authorized distributor are eligible to participate
in the HP Fax Service Provider program. HP Authorized Dealers who have signed a current U.S. Dealer Channel
Agreement are not eligible. Contact your HP sales representative if you are interested in qualification requirements to
market HP products.
How to Become a Service Provider:
1. Obtain and complete HP’s Fax Technical Support Solution Guide and submit the final exam to HP.
2. Sign a Parts Purchase Agreement contract with HP.
a. Obtain a Parts Purchase Agreement contract from the HP Fax Service Provider Contract Administrator at
(916) 785-8591.
b. Send the following items to the address below. HP will send confirmation of your contract acceptance
within ten working days.
D Completed Parts Purchase Agreement contract
D HP Fax Service Provider Identification Number (obtained from HP after successful completion
of the Dealer Service Training)
D Tax Certificate
D Copy of business license
D Brochure/catalog that describes your company’s business
Mail the above items to: Hewlett-Packard Support Materials Organization
Attention: Contract Administrator
Hewlett-Packard Support Materials Organization
8050 Foothills Blvd.
Roseville, CA 95747
3. HP will provide you with an HP Fax Service Provider certificate and identification number.