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Service and Support Information 6Ć3
HP Support Information
Hewlett-Packard stands behind its products with a number of service and support resources ready to answer your
product related questions. These services include:
D HP FIRST D HP Dealer Support Center
D HP Customer Information Center D HP Corvallis Service Center
D HP Customer Support Center D Parts Identification
D Service Parts ID Bulletin Board D HP Forum on CompuServe
Resources for U.S. Customers
Table 6-1, U.S. Customer Resources, provides the Hewlett-Packard organizations for customers to call for various
types of product support, the telephone number of each organization, the information or resource provided, and the
hours of operation of the organization. This table is only for U.S. resources. Canadian resources are provided later in
this chapter.
The customer resources should be used before calling the Customer Support Center. Only call the Customer Support
Center if the other customer resources listed do not provide the information needed or resolve the problem.
Table 6-1. U.S. Customer Resources
Organization Telephone Number Support Provided Hours of Operation
Local Support (800) 243-9816 Help in locating nearest
HP authorized dealer
24 hours per day
7 days per week
HP Audio Tips
(24-hour automated
support service)
(800) 333-1917 Pre-recorded help
messages for common
questions and
information on other HP
customer resources
24 hours per day
7 days per week
HP FIRST Fax
(24-hour automated
support service)
(800) 333-1917
(Must call using a Group
3 fax machine)
Detailed product support
information on common
software applications
and troubleshooting tips
(all sent by facsimile)
24 hours per day
7 days per week
HP Download Service
(real time access over
modem)
(208) 344-1691 Electronic download of
HP product information,
troubleshooting hints
and updated HP printer
driver information
24 hours per day
7 days per week
CompuServ (800) 524-3388
(Must be a subscriber,
ask for agent #51,
CompuServ connect
charges apply to caller
Interactive dialog with
worldwide HP customer
community for the
exchange of information
24 hours per day
7 days per week
Internet
(HP ftp site)
ftp address: 192.6.71.2
or
ftp-boi-external.hp.com
Information on products,
printer drivers and
support for anyone with
ftp access to the Internet
24 hours per day
7 days per week