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Service and Support Information
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Facilitating Customer Return Repair Service
1. Contact the HP Corvallis Service Center in Oregon at (503) 750-2035 for instructions for packaging and ship-
ping the unit. If the unit is under warranty, HP will send you a package of pre-addressed, postage-paid mailing
labels.
2. Once HP returns the repaired unit, you may choose to assist your customer in reinstalling the unit.
Service Contracts from HP
If you choose not to provide support services, you may refer your customers directly to Hewlett-Packard, or market
HP’s enhanced warranty. HP SupportPack is a two-year warranty enhancement with Express Exchange service. HP
SupportPack enhances the normal warranty for an additional two years, for a total of three years. You may purchase
HP SupportPack through your distributor to market to your customers. HP SupportPack must be purchased by cus-
tomers within thirty days of their fax purchase.
Three types of service contracts for out-of-warranty support are available directly from HP:
1. Express Exchange.
2. Return to HP.
3. On-site Service at any time.
The service contracts become valid 31 days after the purchase. Additional information is available from HP Service
Agreement Information and Sales at (208) 553-4747. These service contracts may only be purchased from HP and are
not available for resale by HP Fax Service Providers.
Ordering Information
Training Material. A list of available training materials and accessory parts is available by calling the HP FIRST fax
retrieval system (800) 333-1917. Questions about this information are handled by the HP Customer Support Center at
(208) 323-2551.
Accessory Parts and Remanufactured Stocking Units. As part of the HP Fax Service Provider Program, HP sells
exchange units and accessory parts to facilitate the service that you provide to your customers. Orders can reach you as
quickly as the next day, or by standard four day delivery.
Parts Policies
Eligibility
To be eligible to purchase remanufactured exchange units and accessory parts at a 35% discount, you must become an
HP Fax Service Provider. See, “Becoming an HP Fax Service Provider”
above.