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6Ć6
Resources for HP Authorized Dealers
Table 6-3 below provides the Hewlett-Packard organizations for HP authorized dealers to call, the telephone number
of each organization, the information or resource provided, and the hours of operation of the organization.
Table 6-3. HP Authorized Dealers Resources
Organization Telephone Number Support Provided Hours of Operation
HP Customer
Information Center
(800) 752-0900 Product literature 6:00 am - 5:00 pm PST
HP Corvallis Service
Center
1030 N.W. Circle Blvd.
Corvallis, OR 97330
(503) 715-2035 Order shipment or return
remanufactured
exchange unit
7:00 am - 4:30 pm PST
HP Dealer Support
Center
(800) 544-9976 HP Authorized Dealer/
HPSR Only, Pre- &
Post-Sales Support
24 hours per day
7 days per week
Parts Direct Ordering (800) 227-8164 Order stocking
remanufactured
exchange units and
accessory parts
6:00 am - 5:00 pm PST
Parts Identification (916) 783-0804 HP parts identification 6:00 am - 3:00 pm PST
Service Parts ID
bulletin board
(916) 785-5945
(Must call using a Group
3 fax machine)
On Line Parts data base
(all by facsimile)
24 hours per day
7 days per week
HP FIRST (800) 333-1917
(Must call using a Group
3 fax machine)
Product data sheets,
accessory information,
service contract pricing
(all by facsimile)
24 hours per day
7 days per week