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Service and Support Information
6Ć2
Product Warranty
The HP fax products described in this manual are warranted against defects in materials and workmanship for a period
of one year. During the warranty period, HP will, at its option, either replace or repair products which prove to be
defective. In the U.S., defective units are replaced via the Express Exchange program, or as a Standard Return.
HP Express Exchange
In the U. S., HP will deliver a remanufactured replacement unit to the user the next business day when notified before
4:00 pm (PST) and arrange for return to HP of the non-working unit. Outside the U.S., the remanufactured replace-
ment units will be shipped on the day ordered via premium air carrier, but may not arrive next day depending upon user
location.
Standard Return (U. S. only)
If the user wants to keep the fax product they purchased, HP will repair the original unit and return it to the owner
within two business days (plus shipping time).
HP Extended Warranties
HP fax dealers and resellers may market HP SupportPack, and enable end-users to obtain a full three years of support.
HP SupportPack must be purchased by the end-users within the first 30 days of the product purchase from a reseller.
For more information about HP SupportPack contact your HP sales representative if you are an HP authorized dealer,
or an HP authorized distributor if you are an HP fax reseller.
Annual service contracts are available directly from HP for end-users who did not purchase HP SupportPack. Service
contracts may be purchased at any time and become effective 30 days after the date of purchase. For more information,
read the section in this chapter titled, “Service Contracts from HP” and contact HP Direct Marketing Services at
1-800-835-4747.
U.S. HP Fax Support Programs
HP authorized dealers who have signed a current U.S. Dealer Channel Agreement are eligible to participate in the HP
Dealer Premier Support Program. Contact your HP sales representative if you are interested in obtaining information
about qualification requirements to market HP products. The Dealer Premier Support Program is described later in
this chapter. Complete guidelines may be obtained by ordering part number 5091-1927EUS from the Customer In-
formation Center (800) 752-0900.
Resellers of HP fax products who have purchased products through an HP authorized distributor are eligible to partici-
pate in the HP Fax Service Provider Program. The HP Fax Service Provider Support Program is described later in this
chapter. The Program Guide may be obtained by ordering part number 5091-1927EUS from the Customer Informa-
tion Center (800) 752-0900, or from HP FIRST. (See Resources for HP Authorized Dealers.)
Returning the FAX Machine For Service
If it is determined that the fax machine must be sent to Hewlett-Packard for service, it must be packed in a protective
carton. If the original shipping carton cannot be used, a new carton can be ordered from HP Corvallis Service Center,
1030 N.W. Circle Blvd., Corvallis, OR 97330, Telephone (503) 715-2035.