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Problem Resolution 5Ć59
Menu
→
DEF
→
3
Start
→
Enter a 4-digit
password*
→
Dial the telephone
number of the target
machine
→
Start
* The diagnostic center fax machine and the target fax machine must have
the same diagnostic password set.
3. The customer’s 32-transaction journal replaces the diagnostic station’s journal.
After the start button is pressed at the end of the step 2 polling process in each of the retrieval procedures, the following
displays automatically appear in succession:
* DIALING *
123456789
ON LINE * RCV *
ID:
DATE & TIME
nn%
Transferring Data to the Customer’s Machine
On the HP FAX-900 and FAX-950, function parameter 029 must be set to ON on the diagnostic center’s and the
customer’s machine. Fax parameter 52 in the HP FAX-900 and FAX-950 (diagnostic password) must be set to the
same password in the diagnostic center’s machine and in the customer’s machine. On the HP FAX-700 and
FAX-750, no special fax parameter settings are required to perform remote diagnostics.
Transferable Information. The following SYS data can be transferred to the customer’s machine:
D SYS data:
H User information:
± Logo (FAX-900 and FAX-950 Only)
± ID Number
± Character ID (Also known as station name)
± Polling password (FAX-900 and FAX-950 Only)
± TX password (FAX-900 and FAX-950 Only)
± Rx password (FAX-900 and FAX-950 Only)