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Symptom Check Possible causes Possible solutions
Order parts, accessories,
and supplies.
4. If the problem persists,
contact HP Customer
Care. See
HP Customer
Care.
General printing problems Can you print documents from a
computer?
The computer cable might be
defective.
The printer driver might need to
be reinstalled.
1. Try printing a configuration
page at the control panel.
Touch Network Address
and then touch Print.
If the page prints, the
problem is with the cable
or the driver.
2. Reconnect the cables.
3. Reinstall the printer driver.
The printer driver is on the
CD that came with the
device.
4. If the problem persists,
contact HP Customer
Care. See
HP Customer
Care.
Can you print over the network? The network might not be
configured correctly.
1. Try connecting the
computer directly to the
device. If you can print, the
problem is with the
network configuration. See
Solve network printing
problems.
2. If the problem persists,
contact HP Customer
Care. See
HP Customer
Care.
Are you having problems
printing from specific software
programs?
The problem might be with the
software program.
1. Try printing from a
different software program.
If you can print, the
problem is with the original
software program.
2. See the documentation for
the software program.
Stapling problems Are jobs stapled? The staple cassette might be
jammed.
The staple cassette might need
to be replaced.
1. Remove the staple
cassette and check if it is
jammed or empty. See
Clear staple jams.
2. If the problem persists,
contact HP Customer
Care. See
HP Customer
Care.
E-mail problems Are you able to send e-mail
attachments?
The SMTP gateway might need
to be reconfigured.
See Solve e-mail problems.
ENWW Problem-solving flowchart 171