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Control panel message Description Recommended action
8X.YYYY EIO ERROR The EIO accessory card has encountered a
critical error, as specified by YYYY.
Try the following actions to clear the
message.
1. Turn the MFP off, and then turn the
MFP on.
2. Turn the MFP off, reseat the EIO
accessory, and then turn the MFP on.
3. Replace the EIO accessory.
8X.YYYY INTERNAL JETDIRECT ERROR The embedded HP Jetdirect print server
has encountered a critical error, as
specified by YYYY.
Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
Authentication required Authentication has been enabled for this
feature or destination. A username and
password are required.
Type the user name and password, or
contact the network administrator.
Authentication required to use this
feature
A user name and password are required. Type the user name and password, or
contact the network administrator.
Bad duplexer connection
The duplex printing accessory is not
connected correctly to the MFP.
Remove and reinstall the duplexer. If this
message persists, contact an HP-
authorized service or support provider. See
the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.
Bad env feeder connection The envelope feeder is not connected
properly.
Remove and reinstall the envelope feeder.
If this message persists, contact an HP-
authorized service or support provider. See
the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.
Cartridge failure return for replacement The print cartridge still contains part of the
sealing tape.
Try to remove the remaining sealing tape. If
it cannot be removed, insert a new print
cartridge and return the faulty print
cartridge to receive a replacement. (See
Order parts, accessories, and supplies, or
go to
http://www.hp.com/support/
ljm4345mfp.)
Check output device An error has occurred with the output device. Remove and reinstall the output device.
Observe the LED on the device. If is
flashing or is amber, see
Solve general
device problems.
Chosen personality not available. To
continue touch OK.
A print job requested a MFP language
(personality) that is not available for this
MFP. The job will not print and will be
cleared from memory.
Print the job by using a printer driver for a
different printer language, or add the
requested language to the MFP (if
possible). To see a list of available
personalities, print a configuration page.
(See
Use information pages.)
Close right access door <x>
The specified jam-access cover is open.
Close the specified jam-access cover.
Close right access doors More than one jam-access cover is open. Close all jam-access covers to continue
printing.
Close top cover The top cover is open. Close the top cover.
Table 11-1 Control-panel messages (continued)
ENWW Control-panel messages 183