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Solve network printing problems
NOTE HP recommends using the device CD to install and set up the device on a network.
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Print a configuration page (see
Use information pages). If an HP Jetdirect print server is
installed, printing a configuration page also prints a second page that shows the network
settings and status.
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See the HP Jetdirect Embedded Print Server Administrator's Guide on the device CD for help
and for more information about the Jetdirect configuration page. To open the guide, run the CD,
click Printer Documentation, click HP Jetdirect Guide, and then click Troubleshooting the
HP Jetdirect Print Server.
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Try printing the job from another computer.
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To verify that a device works with a computer, use a USB cable to connect it directly to a
computer, and then reinstall the printing software. Print a document from a program that has
printed correctly in the past. If this works, a problem with the network might exist.
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Contact a network administrator for assistance.
218 Chapter 11 Problem solving ENWW