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Control-panel messages
Table 11-1 Control-panel messages
Control panel message Description Recommended action
A duplexed (2-sided) document was
requested from a tray that is set to Any
Size or Any Custom. Duplexing is not
allowed from a tray configured to Any Size
or Any Custom.
Select another tray or reconfigure the tray.
A user name or password is incorrect.
Type the information again.
A digital send or copy job has been
performed from the scanner glass, but the
original document needs to be removed.
Remove the original document from the
scanner glass and press Start.
The control panel function that you are
trying to use has been locked to prevent
unauthorized access.
Contact the network administrator.
10.XX.YY SUPPLY MEMORY ERROR
The MFP cannot read or write to at least
one print cartridge e-label or an e-label is
missing from a print cartridge.
Reinstall the print cartridge, or install a new
HP print cartridge.
11.XX Internal clock error To continue
touch OK
The MFP real time clock has experienced
an error.
Whenever the MFP is turned off and then
turned on again, set the time and date at
the control panel. See Use the control panel.
If the error persists, you might need to
replace the formatter.
13.JJ.NT JAM IN ENVELOPE FEEDER Media is jammed in the envelope feeder. Remove the jammed media from the
envelope feeder. Follow the instructions in
the onscreen dialog box. See
Clear jams
from the optional envelope-feeder area.
13.JJ.NT JAM IN OUTPUT BIN Media is jammed in the output bin. Remove the output bin and gently remove
the jammed media. Reattach output bin.
Follow the instructions in the onscreen
dialog box.
13.JJ.NT JAM IN TRAY 1 Media is jammed in tray 1. Remove the jammed media from tray 1.
Follow the instructions in the onscreen
dialog box. See
Clear jams from the tray1
area.
13.JJ.NT JAM IN TRAY X Media is jammed in the specified tray. Follow the instructions in the onscreen
dialog box. See
Clear jams from the tray2,
3, 4, or 5 areas.
13.JJ.NT JAM INSIDE DUPLEXER
Remove duplexer from lower left area
Media is jammed in the duplexer. Follow the instructions in the onscreen
dialog box. See
Clear jams from the
optional duplexer.
13.JJ.NT JAM INSIDE LEFT OUTPUT
AREA Remove output bin and duplexer
Media is jammed in the output area. Follow the instructions in the onscreen
dialog box. See
Clear jams from the output
areas.
13.JJ.NT JAM INSIDE RIGHT ACCESS
DOOR Open all right access doors
ABOVE tray X
Media is jammed inside the jam-access
door for the tray that is indicated.
Follow the instructions in the onscreen
dialog box.
178 Chapter 11 Problem solving ENWW