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Control panel message Description Recommended action
PIN is incorrect. Please enter a 4-digit
number.
The PIN format is incorrect. Type the 4-digit PIN.
PIN is incorrect. Please re-enter PIN. The PIN was typed incorrectly. Retype the PIN.
Please turn device off and install hard
disk.
The requested job requires a hard disk, but
the MFP does not have a hard disk installed.
Turn the MFP off and install a hard disk.
See
Order parts, accessories, and supplies.
Reattach output bin The standard output bin was detached
when the MFP was turned on, or the cable
on the stapler/stacker or the 3-bin mailbox
is not connected to the MFP.
Turn the MFP off. If you are using the
stapler/stacker or the 3-bin mailbox, make
sure that the cable is connected to the
MFP. Reattach the output bin, and then
turn the MFP on. Observe the LED on the
output device. If it is flashing or amber, see
Solve general device problems.
Reinsert duplexer
The duplexer has been removed and must
be reinstalled.
Reinsert the duplexer in the MFP.
Reinstall output device The output device has been removed or is
not attached.
Make sure the output bin, 3-bin mailbox, or
stapler/stacker is correctly installed on the
MFP.
Replace cartridge The print cartridge has reached the end of
its life. Printing cannot continue.
Replace the print cartridge. To order a new
print cartridge, see
Order parts,
accessories, and supplies.
Replace staple cartridge The stapler is out of staples. Replace the staple cartridge. For
information about replacing the staple
cartridge see Order parts, accessories, and
supplies.
SANITIZING DISK <X>% COMPLETE Do
not power off
The hard disk is being cleaned. Contact the network administrator.
SCAN FAILURE Press 'Start' to rescan The scan was unsuccessful and the
document needs to be rescanned.
If necessary, reposition the document to
rescan it, and then press Start.
SMTP Gateway The SMTP gateway has exceeded a time
out value.
Verify the e-mail server address. See Solve
e-mail problems. Contact the network
administrator.
STAPLER LOW ON STAPLES Fewer than 20 staples remain in the staple
cartridge. Printing continues when the
cartridge runs out of staples unless you
have configured the device to stop when
staples run out.
Replace the staple cartridge. For
information about replacing the staple
cartridge see
Order parts, accessories, and
supplies.
The Digital Sending Service at <IP
Address> does not service this MFP.
Contact administrator.
The MFP cannot communicate with the
specified IP address.
Verify the IP address. Contact the network
administrator.
The Digital Sending Service must be
upgraded to support this version of the
MFP firmware. Contact administrator.
The Digital Sending Service is not
supported by the version of the firmware
that is currently installed for the MFP.
Check the firmware version. Contact the
network administrator.
The folder you have entered is not a
valid folder.
The folder name was entered incorrectly, or
the folder does not exist.
Re-enter the folder name correctly, or add
the folder.
TOO MANY PAGES IN JOB TO STAPLE The maximum number of sheets the stapler
can staple is 30.
For print jobs that have more than 30
pages, staple them manually.
Unable to connect To temporarily hide this message in order
to fax or send to e-mail, touch Hide. If this
Table 11-1 Control-panel messages (continued)
186 Chapter 11 Problem solving ENWW