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Control panel message Description Recommended action
Digital Send Communication Error An error has occurred during a digital send
task.
Contact the network administrator.
Digital Send server is not responding
Contact administrator
The MFP cannot communicate with the
server.
Verify the network connection. Contact the
network administrator.
Document feeder bin full The document feeder output bin holds 50
sheets of paper. The MFP stops when the
bin is full.
Remove the paper from the document
feeder output bin.
Document feeder cover open
The document feeder cover is open. Close the document feeder cover. Follow
the instructions in the onscreen dialog box.
Document feeder pick error The document feeder experienced an error
while picking media.
Make sure that you have not overloaded
the document feeder. Do not load more
than 50 sheets of 20 lb paper in the
document feeder.
Document feeder skew error Media has become skewed in the
document feeder.
Make sure that the paper guides are
aligned on the sides of the originals, and
that all of the originals are the same size.
Remove the remaining media from the
document feeder and close the document
feeder cover. Follow the instructions in the
onscreen dialog box.
DUPLEXER ERROR Remove duplexer
Install duplexer with power off
The duplexer has been removed. Reinstall the duplexer. (Any print jobs at the
MFP might be lost.)
E-mail Gateway did not accept the job
because the attachment was too large.
The scanned documents have exceeded
the size limit of the server.
Send the job again using a lower resolution,
smaller file size setting, or fewer pages.
See Solve e-mail problems to learn how to
reduce the size of the attachment. Contact
the network administrator to enable sending
the scanned documents by using multiple e-
mails.
E-mail Gateway did not respond. Job
failed.
A gateway has exceeded the time out value. Validate the SMTP IP address. See Solve e-
mail problems.
E-mail Gateway rejected the job because
of the addressing information. Job failed.
One or more of the e-mail addresses is
incorrect.
Send the job again with the correct
addresses.
Error executing Digital Send job. Job
failed.
A digital send job has failed and cannot be
delivered.
Try to send the job again.
Folder list is full. To add a folder, you
must first delete a folder.
The MFP limits the number of folders that
can be established.
Delete an unused folder to add a new folder.
HP Digital Sending: Delivery Error A digital send job has failed and cannot be
delivered.
Try to send the job again.
Insert or close tray XX
The specified tray is missing or open.
Insert or close the specified tray to continue.
Install cartridge The print cartridge has been removed or
has been installed incorrectly.
Replace or reinstall the print cartridge
correctly to continue printing.
Insufficient memory to load fonts/data
<device> To continue touch OK
The MFP does not have enough memory to
load the data (for example, fonts or macros)
from the location specified.
Touch OK to continue without this
information. If the message persists, add
more memory.
JAM IN DOCUMENT FEEDER Media is jammed in the document feeder. Remove jammed media from the document
feeder. Follow the instructions in the
Table 11-1 Control-panel messages (continued)
184 Chapter 11 Problem solving ENWW