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Solve PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when several
printer languages are being used. Check the control-panel display for messages that might help
resolve problems.
NOTE To receive a printed or screen message when PS errors occur, open the Print
Options dialog box and click the selection next to the PS Errors section that you want.
General problems
The job prints in Courier (the default typeface) instead of the typeface that you requested.
Cause Solution
The requested typeface is not downloaded. Download the font that you want and send the print job
again. Verify the font type and location. Download the font to
the device if applicable. See the software documentation for
more information.
A legal page prints with clipped margins.
Cause Solution
The print job was too complex. You might need to print your job at 600 dpi, reduce the
complexity of the page, or install more memory.
A PS error page prints.
Cause Solution
The print job might not be a PS job. Make sure that the print job is a PS job. See whether the
software program expected a setup or PS header file to be
sent to the device.
232 Chapter 11 Problem solving ENWW