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Symptom Check Possible causes Possible solutions
Does an “E-mail gateway not
responding” message appear
on the control panel?
Are you able to change the
“From” e-mail address?
The device might be configured
so that the “From” e-mail
address cannot be changed.
The device might require you to
sign in before you can change
the “From” e-mail address.
Use the embedded Web server
to change these settings. See
Embedded Web server.
Are you able to change the file
type or the color setting for e-
mail attachments?
Change the settings at the
control panel or by using the
embedded Web server.
1. At the control panel, touch
E-mail, and then touch
More Options. See
Change e-mail settings for
the current job.
2. To change the settings by
using the embedded Web
server, see
Embedded
Web server.
Do you receive a “job failed” e-
mail message when you try to
send an e-mail attachment?
The e-mail address to which
you are sending the document
might be incorrect.
The file size might be larger
than the maximum allowable
size for the SMTP gateway.
1. Send a test e-mail from
your computer.
2. Use the embedded Web
server to change the
maximum allowable size
for e-mail attachments.
See
Embedded Web
server.
Fax problems Is the Fax feature on the control
panel inactive?
You need to provide required
settings before using the Fax
feature.
1. At the control panel, touch
Administration, touch Initial
Setup, and touch Fax
Setup.
2. Configure the settings for
Location, Date/Time, and
Fax Header.
Is the Fax feature on the control
panel completely missing?
The fax accessory might be
installed incorrectly.
1. Make sure the fax
accessory is installed
correctly and that none of
the pins are bent. See
Install the fax accessory.
2. Print a configuration page
and check the modem
status. It should indicate
“Operational/Enabled”. If
the modem status is
anything else, the problem
is with the fax accessory.
172 Chapter 11 Problem solving ENWW