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Chapter 11: Diagnostics
224
Device Diagnostics
Note: This page is for use by Raritan field engineers or when you are
directed by Raritan Technical Support.
Device Diagnostics downloads the diagnostics information from KSX II to
the client machine. Two operations can be performed on this page:
Operation
Description
Diagnostics Scripts
Execute a special script provided by Raritan
Technical Support during a critical error
debugging session. The script is uploaded to
the device and executed. Once this script
has been executed, you can download the
diagnostics messages through the Save to
File button.
Device Diagnostic Log
Download the snapshot of diagnostics
messages from the KSX II to the client. This
encrypted file is then sent to Raritan
Technical Support; only Raritan can interpret
this file.
Note: This page is accessible only by users with administrative
privileges.
To run the KSX II system diagnostics:
1. Choose Diagnostics > Device Diagnostics. The Device Diagnostics
page opens.
2. To execute a diagnostics script file emailed to you from Raritan
Technical Support:
a. Retrieve the diagnostics file supplied by Raritan and unzip as
necessary.
b. Use the Browse button. A Choose File dialog appears.
c. Navigate to and select this diagnostics file.
d. Click Open. The file is displayed in the Script File field:
e. Click Run Script.