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MC9000-G Product Reference Guide for Embedded Windows® CE .NET
13-4
Troubleshooting
Table 13-1. Troubleshooting the Mobile Computer
Problem Cause Solution
MC9000-G and MC9000-G RFID
Mobile computer does not turn
on.
Lithium-ion battery not
charged.
Charge or replace the lithium-ion battery in the mobile
computer.
Lithium-ion battery not
installed properly.
Ensure battery is installed properly. See Main Battery
Insertion and Removal on page 1-8.
System crash. Perform a warm boot. If the mobile computer still does
not turn on, perform a cold boot. See Resetting the
Mobile Computer on page 2-41.
Rechargeable lithium-ion battery
did not charge.
Battery failed. Replace battery. If the mobile computer still does not
operate, try a warm boot, then a cold boot. See
Resetting the Mobile Computer on page 2-41.
Mobile computer removed
from cradle while battery was
charging.
Insert mobile computer in cradle and begin charging.
The lithium-ion battery requires about four hours to
recharge fully.
Cannot see characters on display. Mobile computer not powered
on.
Press the Power button.
During data communication, no
data was transmitted, or
transmitted data was
incomplete.
Mobile computer removed
from cradle or unplugged from
host computer during
communication.
Replace the mobile computer in the cradle, or reattach
the Synchronization cable and re-transmit.
Incorrect cable configuration. See the System Administrator.
Communication software was
incorrectly installed or
configured.
Perform setup. See Chapter 4, Communications for
details.
No sound is audible. Volume setting is low or
turned off.
Unit may be a beeper only unit or incorrect Config
Block is programmed into device.