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MC9000-G Product Reference Guide for Embedded Windows® CE .NET
13-6
The mobile computer does not
accept scan input.
Scanning application is not
loaded.
Verify that the unit is loaded with a scanning
application. See the System Administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between exit
window and bar code is
incorrect.
Ensure mobile computer is within proper scanning
range.
Mobile computer is not
programmed for the bar code.
Ensure the mobile computer is programmed to accept
the type of bar code being scanned.
Mobile computer is not
programmed to generate a
beep.
If a beep on a good decode is expected and a beep is
not heard, check that the application is set to
generate a beep on good decode.
Battery is low. If the scanner stops emitting a laser beam when the
trigger is pressed, check the battery level. When the
battery is low, the scanner shuts off before the mobile
computer low battery condition notification.
Note: If the scanner is still not reading symbols,
contact the distributor or Symbol Technologies.
MC9000-G RFID (only)
The following error message
appears when launching an RFID
application:
Cannot find 'XXXXXXXXXX' (or
one of it's components). Make
sure the path and filename are
correct...
Corrupt or missing DLL, wrong
version of DLL.
Ensure the latest RFIDAPI32.DLL file is being used.
Ensure the RFIDAPI32.DLL file is located in the
\Windows directory. (Place a copy in the \Platform
folder as well since the cold boot process always
copies the RFIDAPI32.DLL file located in the Platform
folder to the \Windows directory.
A "Hardware Error" message
appears when attempting to
read, or program an RFID tag.
Antenna malfunction or
disconnection.
Reboot computer. If problem persists contact the
Symbol Support Center.
Table 13-1. Troubleshooting the Mobile Computer (Continued)
Problem Cause Solution