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Maintenance and Troubleshooting
13-15
Mobile computer
battery is not charging.
Mobile computer was removed
from MSR or MSR was unplugged
from AC power too soon.
Ensure MSR is receiving power. Ensure mobile computer is
attached correctly. Confirm main battery is charging under
Start - Settings - System - Power. If a mobile computer
battery is fully depleted, it can take up to four hours to fully
recharge a battery (if the mobile computer is off and longer
if the mobile computer is operating).
Battery is faulty. Verify that other batteries charge properly. If so, replace
the faulty battery.
The mobile computer is not fully
attached to the MSR.
Detach and re-attach the MSR to the mobile computer,
ensuring it is firmly connected.
During data
communications, no
data was transmitted,
or transmitted data was
incomplete.
Mobile computer detached from
MSR during communications.
Reattach mobile computer to MSR and retransmit.
Incorrect cable configuration. See your System Administrator.
Communications software is not
installed or configured properly.
Perform setup as described in Chapter 4, Communications.
Table 13-7. Troubleshooting the Magnetic Stripe Reader (Continued)
Symptom Possible Cause Action