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Chapter 11
Chapter 11 159
Troubleshooting
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the
machine.
z “If the Power Disconnects Unexpectedly” on page 161
z “An Error Message is Displayed on the LCD” on page 161
z “Cannot See the Display Properly on the LCD/Cannot See the Display on the LCD” on page 166
z “Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are
Misaligned/Cannot Print to End of Job” on page 166
z “When Copying” on page 169
z “Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface is Scratched” on
page 170
z “Paper Curls/Ink Blots” on page 174
z “Paper Jams” on page 174
z “Document Jams” on page 177
z “Cannot Print Properly from a Photo Index Sheet” on page 178
z “Cannot Print Properly from the Digital Camera” on page 179
z “Cannot Install the MP Drivers” on page 181
z “Cannot Connect to the Computer Properly” on page 183
z “Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on page 183
z “When You Connect to a Computer Running Windows XP, the Screen Shows the Warning
Message “This device can perform faster” or “High-SPEED USB Device Plugged into non-
High-SPEED USB Hub”” on page 183
z “Problems Receiving Faxes” on page 183
z “Cannot Receive a Fax” on page 183
z “Cannot Print a Fax” on page 184
z “Cannot Receive Faxes Automatically” on page 185
z “Machine Does Not Switch Automatically between Voice and Fax Calls” on page 185
z “Quality of Received Fax is Poor” on page 185
z “Repeated Errors Occur When You Receive a Fax” on page 186
z “Problems Sending Faxes” on page 186
z “Cannot Send a Fax” on page 186
z “Cannot Send a Fax Clearly” on page 187
z “Repeated Errors Occur When You Send a Fax” on page 187
z “Telephone Problems” on page 187
z “Cannot Dial” on page 187
z “Telephone Disconnects During a Call” on page 187
z “Problems Scanning” on page 188
Note
This section describes about error messages that are displayed on the LCD or troubleshooting tips
for the problems of copy direct printing. If you cannot find appropriate tips for your problem, refer to
the on-screen manuals.