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Chapter 11 179
Troubleshooting
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still camera
or digital video camcorder*, and the countermeasures to eliminate them.
* Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera
or camera.
Note
z PictBridge or Canon Bubble Jet Direct compatible digital cameras can be connected to your
machine for direct printing.
z This section describes errors that are indicated on Canon-brand PictBridge- or Bubble Jet Direct
compatible cameras. The error messages and operations may vary depending on the camera you
are using. If you are using a non-Canon PictBridge compatible camera and not sure how to clear
the printer error from the camera, confirm the message displayed on the LCD of the machine and
clear the error. For clearing an error from the machine, see “An Error Message is Displayed on the
LCD” on page 161.
z A communication time out occurs if printing takes a long time or if it takes too much time to send
data. This may stop printing. In such cases, disconnect the cable between the machine and the
camera, and reconnect the cable between the machine and the camera. Then, turn the camera
on, if it does not automatically turn on. If the problem is still unresolved, select some other photo
and check if it can be printed or not.
z Some PictBridge compatible devices may need to be switched to printing mode before connecting
them to the machine. Also, it may need to be turned on manually or switched to replay mode after
connected to the machine. Refer to the instruction manuals supplied with your PictBridge
compatible device and take the necessary steps before connection.
z The Print Head nozzles may be clogged if printing becomes faint or colors are incorrect. See
“When Printing Becomes Faint or Colors are Incorrect” on page 148.
z If the paper is curled or its surface is scratched during printing, make sure that you are using the
correct type of paper. If this error occurs even when you are using the correct type of paper, see “If
printing surface abrasion is not resolved even after taking the actions above:” on page 173.
z For the errors indicated on the camera and their solution, also refer to the user’s manual of the
camera. For other troubles with a digital camera, contact the manufacturer of the camera.
Error Message On Camera Action
Printer in use/Printer warming up Photos are printed from the computer.
Wait until printing ends. When it is ready, the machine starts printing
automatically.
No paper/Media Type error/Paper
Error
z Load paper in either the Auto Sheet Feeder or Cassette which you have
selected with [Feed Switch] on the machine, and select “Continue”
*1
in
the display on your camera.
z The camera does not support the page size that is selected on this
machine. Check the print settings and select the page size that is
supported by the camera.
z Open the Paper Output Tray to resume printing. Close the Inner Cover if
it is open. Select “Stop” in the display on your camera to stop printing.
Paper jam Select “Stop” in the display on your camera to stop printing.
Remove the jammed paper, load new paper, and press [OK] on the machine
and retry printing.
Printer cover open Close the Scanning Unit (Printer Cover) on the machine.