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Chapter 11 185
Troubleshooting
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LGL may not be available depending on the country of purchase.
Cannot Receive Faxes Automatically
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This setting is only available in US and Canada.
Machine Does Not Switch Automatically between Voice and Fax Calls
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This setting is only available in US and Canada.
Quality of Received Fax is Poor
Ink is running low or ink has run out. Received faxes are stored in memory and not printed if the ink is running
low or has run out. Replace the ink tank (see “Replacing an Ink Tank” on
page 142) and print the fax from memory. (See “Printing or Deleting a
Document in Memory” on page 114.)
Note
Faxes received in the fax mode start printing automatically after the ink
tank is replaced.
Cause Action
The receive mode displayed on the
bottom left of the LCD is not <FAX
only>, <Ans. machine connect.>,
<FAX/TEL auto switch>, <DRPD>
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,
or <Network switch>.
If the receive mode is <Manual RX>,
you cannot receive faxes unless you
pick up the handset and either press [Color] or [Black], or dial the remote
receiving ID.
If you want to receive faxes automatically, which means not having to do
anything when you are sent a fax, set the receive mode to <FAX only>,
<Ans. machine connect.>, <FAX/TEL auto switch>, <DRPD>
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, or
<Network switch>. See “Receive Modes” on page 119.
If the receive mode is <Ans. machine connect.>, connect an answering
machine to the machine and check that a message plays back when the
answering machine answers.
Cause Action
The receive mode displayed on the
bottom left of the LCD is not <Ans.
machine connect.>, <FAX/TEL auto
switch>, <DRPD>
*1
, or <Network
switch>.
There will be no automatic switching between voice and fax calls unless
the receive mode is set to <Ans. machine connect.>, <FAX/TEL auto
switch>, <DRPD>
*1
, or <Network switch>.
If the receive mode is <Ans. machine connect.>, connect an answering
machine to the machine and check that a message plays back when the
answering machine answers.
Cause Action
<ECM RX> is set to <OFF>. Set <ECM RX> to <ON>. See “ECM RX” on page 139.
The sender's original document or
fax machine is dirty.
The image quality of the fax is mainly determined by the sender's fax
machine. Contact the sender and check whether the scanning area of his/
her fax machine is not dirty.
ECM sending/receiving is not
enabled although the line/
connection is poor.
z On your machine, set <ECM RX> to <ON>. (See “ECM RX” on page 139.)
z Contact the sender and check that his/her machine is set to enable
ECM sending.
z If the sender's or receiver’s fax is not ECM-compatible, the fax will be
sent/received in the standard mode
z Reduce the reception start speed. See “RX start speed” on page 140.
Cause Action