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186 Chapter 11
Troubleshooting
Repeated Errors Occur When You Receive a Fax
Problems Sending Faxes
Cannot Send a Fax
Cause Action
The telephone line condition or the
connection is poor.
Reduce the reception start speed. See “RX start speed” on page 140.
If there is a poor line or connection, reducing the reception start speed
may correct the error.
The sender's fax machine is not
operating normally.
Contact the sender and check whether his/her fax machine is operating
normally.
Cause Action
The machine is not on.
z You cannot send faxes if the power is turned off. Press [ON/OFF] to turn
the power on.
z After a power failure or disconnecting of the power cord, press [ON/
OFF] to turn the power on.
The In Use/Memory Lamp is
flashing.
Another document is being sent from memory. Wait until the machine
finishes sending it.
The telephone line is connected to
the External Device Jack.
Reconnect to the Telephone Line Jack. Refer to the Easy Setup
Instructions.
If you still cannot send a fax, there is a problem with the telephone line.
Contact your telephone company and the manufacturer of your terminal
adapter or telephone adapter.
The telephone line type is not set
correctly.
If the telephone line type is not set correctly, you will not be able to send
faxes, but will still be able to receive them. In this case, check the
telephone line type setting and change it as necessary. See “Setting the
Telephone Line Type” on page 81.
<Dial tone detect> is set to <ON>. Resend the fax after a while. If you still cannot send the fax, set <Dial tone
detect> to <OFF>.
The fax number is not correctly
registered in a speed dial.
Make sure that the fax number is correctly registered when speed dialing.
See “Registering One-Touch Speed Dialing” on page 86.
There was an error during
transmission.
z Check the LCD for an error message. See “An Error Message is
Displayed on the LCD” on page 161.
z Print the Activity report and check for an error. See “Printing the
Activity Report Manually” on page 105.
Cannot hear the dial tone. Check that the telephone line is connected correctly to the proper jack. If
so, then there is a problem with your telephone line. Contact your
telephone line provider.
The document is not loaded
properly.
Remove the document then reload it on the Platen Glass or ADF. See
“Loading Documents to Copy, Fax, or Scan” on page 19.
A fax destination is displayed on the
LCD.
Another document is being sent from memory. Wait until the machine
finishes sending it.
There was a printer error. Resolve the printer error. If you are out of paper, set the paper.
If you are in a hurry, you can send the fax before resolving the printer error
by pressing [Stop/Reset]. In this case, be sure to press [FAX] to print the
faxes stored in memory once the transmission is complete.