Filter
Top Products
182 Chapter 11
Troubleshooting
Installation does not start
automatically when the Setup CD-
ROM is inserted into the drive.
Click [Start], select [My Computer] and then double-click the CD-ROM
icon.
For non-Windows XP users, open the [My Computer] window and then
double-click the CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem
with the CD-ROM.
Contact the Canon Customer Care Center.
You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the Canon
Customer Care Center.
Select [My Computer] from the [Start] menu and check if the CD-ROM icon
is displayed.
Reconfirm that the CD-ROM icon is displayed when you insert the CD-
ROM.
The computer has an old version of
the software installed. (Canon
MultiPASS is registered as a
program in the [Start] menu.)
Uninstall the old version of the software following the instructions in the
manual of that version, and reinstall the new version.
Installation procedure not followed
correctly
Follow the Easy Setup Instructions packaged with your machine for
proper MP Drivers installation.
If the MP Drivers was not installed correctly, uninstall the MP Drivers, and
restart your computer. Try to reinstall the MP Drivers.
If the installer was forced to be terminated due to an error, restart your
computer.
Reinstall the MP Drivers.
Cause Action