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Troubleshooting Checklist
272
The following message
appears:
ScanSnap is being
used by another user or
program.
Could not use
ScanSnap. Make sure
that ScanSnap is not
being used by any other
user or program.
Is the ScanSnap being used
by another user?
Restart ScanSnap Manager after the scan by the
other user is completed.
Has the ScanSnap been
turned on/off, or have the
cables been connected/
disconnected repeatedly?
Make sure to leave at least five seconds between
turning the power on/off or unplugging/plugging the
cable.
Vertical lines appear in
the scanned image
data.
Is the inside of the
ScanSnap dirty?
Clean the inside of the ScanSnap if dirty.
For information on how to clean the inside of the
ScanSnap, refer to "Cleaning the Inside of the
ScanSnap" (page 283).
Moire (striped pattern)
stands out in the
scanned image data.
Have you tried scanning
after changing the setting
for [Image quality] in the
[Scanning] tab in the
ScanSnap setup dialog box/
window?
If moire (striped pattern) stands out, select the
[Scanning] tab from the ScanSnap setup dialog
box/window and change the setting for [Image
quality], then retry scanning.
Example: Change from [Normal] to [Best].
The scanned image
data is out of alignment
or distorted.
Are documents loaded
correctly?
Load documents correctly.
For information on how to load documents, refer to
"How to Load Documents" (page 28).
The scanned image
data is too light or too
dark.
Is the [Brightness (Black
and White scanning only)]
setting in [Option] in the
[Scanning] tab set to the
maximum value for Light or
Dark?
Select the [Scanning] tab J [Option] in the
ScanSnap setup dialog box/window and adjust
[Brightness (Black and White scanning only)].
Lines on the document
are blurred.
Example: Ruled lines
on a table cannot be
seen.
Are you scanning
documents including
handwritten or typed text,
tables or frames with ruled
lines in color mode?
From the ScanSnap setup dialog box/window,
select the [Scanning] tab J [Option] and select the
[Setting for text only document] check box.
If the problem still persists, change [Image quality]
setting.
Symptom Check this Resolution