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Troubleshooting Checklist
273
The scanning speed is
very slow.
Does your computer meet
the recommended system
requirements?
Confirm the system requirements.
For details about system requirements, refer to
"System Requirements" (page 20).
Scanning speed will be slower whenever the
recommended CPU and memory requirements are
not met. If this is the case, disable the settings (clear
the check boxes) of the following in the ScanSnap setup
dialog box/window to increase the scanning speed:
z [Scanning] tab J [Option] button
- [Correct skewed character strings
automatically] check box
- [Allow automatic image rotation] check box
z [File option] Tab
- [Set the marked text as a keyword for the
PDF file] check box
- [Convert to Searchable PDF] check box
Is the ScanSnap connected
via USB 1.1 port?
(Note: If USB 1.1 port is
used, scanning speed may
be very slow when a large
amount of data is
transferred)
Connect the ScanSnap to USB 2.0 port if your
computer has one.
USB hub must also support USB 2.0 interfaces if
you are using USB hub.(*1)
Are you trying to perform a
scan right after the startup
of your computer or login
when the computer has not
completely started up?
Wait for the computer to completely start up, and
perform the scan.
Multifeed errors occur
frequently.
(Note: "Multifeed" error
is an error that occurs
when two or more
sheets are fed
simultaneously into the
scanner)
Is the pad assy dirty? Clean the pad assy.
For information on how to clean the pad assy, refer
to "Cleaning the Inside of the ScanSnap" (page 283).
Is the pad assy worn out? Replace the pad assy.
For information on how to replace the pad assy,
refer to "Replacing the Pad Assy" (page 289).
Is the document stack
thicker than 1 mm?
Keep the thickness of sheets you are loading under
1 mm.
Symptom Check this Resolution