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7-18 Troubleshooting
Table 7-5. Alphabetical Printer Messages
Control Panel
Message
Event Log
Message
Explanation Recommended
Action
ACCESS DENIED
MENUS LOCKED
The Control Panel
function you are trying to
access has been locked
by the network
administrator to prevent
unauthorized access.
Ask the network
administrator to unlock the
function.
BAD DUPLEXER
CONNECTION
The Duplexer is not
connected properly.
1. Re-install the Duplexer.
2. If the message persists
make sure the Duplexer
is connected and the
connector is not
damaged.
3. Replace the Duplexer.
BAD OPT TRAY
CONNECTION
The optional tray is not
connected properly.
1. Re-install the optional
tray.
2. Make sure the optional
tray is connected and the
connector is not
damaged.
3. Replace the optional
tray.
CANNOT DUPLEX
REAR BIN OPEN
The printer cannot duplex
because the Rear Output
Bin is open.
Close the Rear Output
Bin.
CHECK INPUT DEVICE
alternates with
PAPER PATH OPEN
PLEASE CLOSE IT
The optional input tray
cannot feed paper to the
printer because a door or
tray is open.
1. Check the doors and
trays.
2. If doors and trays are
closed, check tabs and
sensor levers in the tray
for proper operation.
Replace any defective
tabs or sensors.
3. Replace the PCA
Controller in the feeder.