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Troubleshooting the Printing System 7-29
Table 7-6. Numerical Printer Messages
Control Panel
Message
Event Log
Message
Explanation Recommended
Action
13.XX PAPER JAM
[LOCATION]
Paper is jammed at the
specified location (and
possibly at other
locations).
If the message persists
after all jams have been
cleared, a sensor or
sensor lever might be
stuck or broken.
See page 7-45.
For all paper jam
messages, do the
following:
1. Remove jammed paper
from the specified
location. Check the entire
paper path for other
pieces of paper in the
path.
2. Open and close the Top
Cover to clear the
message.
3. If the jam reoccurs see
“General Paper Path
Troubleshooting” on page
7-45.
4. Check sensors and
flags in the paper path for
proper operation. For the
locations of the sensors,
see page 7-92.
13.1 PAPER JAM
13.1 Paper delay jam at paper
feed area.
For
13.1
and
13.2
:
1. Ensure that paper trays
are loaded properly so
paper can feed from the
tray.
2. Check the input area for
obstructions such as
paper in the path. Also
check to see if the
Registration Assembly is
damaged or if the Transfer
Roller is out of place.
3. Check PS102 and
PS103 for proper
operation. Replace any
defective sensors or
flags. For locations of
sensors, see page 7-92.
13.2 PAPER JAM
13.2 Paper stopped jam at
paper feed area.