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INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 120 Endpoint Feature Codes
Agent Help 375 The Agent Help feature allows a endpoint user
to request help from a designated “Agent Help
Extension” during a two- or three-party call.
Agent Help Reject 376 When a request-for-help call rings, the Agent
Help Extension can choose to join the call or
enter this feature code to reject the request.
Answer (Ringing Call) 351 Answers the call that has been ringing or
holding the longest at that endpoint. Refer to
page 155 for the priority list. (Inter-Tel end-
points use the ANSWER button.)
Audio Diagnostics 320 When initiated, users are prompted to answer
questions about the audio problems by press-
ing specific keypad buttons.
Automatic CO Access On/Off 360 (Not used on single line endpoints) Allows the
endpoint user to determine how ringing out-
side calls will be answered: simply by lifting
the handset or pressing the Speaker button
(automatic answer), or by lifting the handset or
pressing the Speaker button and pressing a
Call button, individual trunk button or the
ANSWER button.
Automatic IC Access On/Off 361 (Not used on single line endpoints) Allows the
endpoint user to determine how ringing inter-
com calls will be answered: simply by lifting
the handset (automatic answer), or by lifting
the handset and pressing the IC button (or a
Call button, if there is no IC button).
Automatic Trunk Answer 350 Using this feature code, endpoint users with
allowed answer can pick up trunks that are
ringing into the system, but that are not actu-
ally ringing at their endpoints. This feature
does not pick up transferred calls or recalls
that are ringing at the endpoint.
Background Music On/Off 313 (Not used on single line endpoints) Turns on
and off background music heard through the
endpoint speaker.
Barge-In 386 Allows the supervisor to barge-in on a call to
help the hunt group member/agent.
Call Forward All Calls 355 Immediately forwards all calls to another end-
point or to an outside endpoint number. (Inter-
Tel endpoints use the FWD button.)
Call Forward If Busy 357 Immediately forwards all calls to another end-
point or to an outside endpoint number when
the endpoint is in use.
Call Forward If No Answer 356 Forwards all calls to another endpoint or to an
outside endpoint number if not answered
within a predetermined time.
Table 19. Endpoint Feature Code Definitions(Continued)
FEATURE NAME CODE DEFINITION