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Administrator Procedures
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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 60 Change Procedures for Mailbox Personal Options
• Fax Destination Number: If an endpoint is programmed to receive incoming faxes, the
user can program the fax destination number that will receive the faxes that are sent to
the mailbox.
• Message Search Order: This option allows the user to determine how to retrieve saved
or new messages based on the date and time they were received. The message search
order can be the earliest-received messages first (First In/First Out), or the latest-
received messages first (Last In/First Out).
• Transfer Method: The Transfer Method personal option determines how the system
will handle incoming calls that Enterprise Messaging (EM) may execute. For example,
calls may be transferred to a mailbox or Extension ID by voice mail reply, a Call Rout-
ing Application, Automated Attendant, operator transfer, etc. Transfer Method options
include Unannounced, Announce-Only, and Screened. For usage instructions, refer to
“Call Screening Options” on page 261.
Change Procedures for Mailbox Personal Options
The Voice Mail Administrator can change personal options for individual mailboxes or for the
entire Voice Mail system, as described in the following procedures.
To record or change a personal greeting:
1. Access the Voice Mail Administrator’s mailbox and menu. Refer to page 58.
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance
option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options
Menu.
4. Say “Greeting” or press to record/change the personal greeting. You have the fol-
lowing options:
• Say “Primary” or press to record and/or enable the primary greeting.
• Say “Alternate” or press to record and/or enable the alternate greeting.
• Say “System” or press to enable the system default mailbox greeting.
5. If you selected the system greeting option, continue to the next step.
If you selected the primary or alternate greeting option, record the greeting when
prompted, then press .
If you already have a primary or alternate greeting, it is played when you select pri-
mary or alternate.
You can then do one of the following:
• Say “Accept” or press to accept the greeting.
• Say “Replay” or press to replay the greeting.
• Say “Append” or press to add to the greeting. Press
when you are done.
• Say “Erase” or press to erase and re-record the greeting.
• Say “Cancel” or press to exit without changing the greeting.
6. Hang up or press
to return to the previous menu.
To change the recorded directory name for a mailbox:
1. Access the Voice Mail Administrator’s mailbox and menu. Refer to page 58.
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance
option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options
Menu.
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