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Voice Processing Features
INTER-TEL
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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Fax-On-Demand
Page 275
4. If desired, the caller selects additional documents, and the system checks for their avail-
ability as described above. If the maximum number of allowed documents has been
reached, the system informs the caller and gives the option of returning to the greeting
or ending the selection process. If a caller selects the same document more than once,
the system informs the caller of the error and allows another selection.
5. If desired, the caller can cancel the document selections at this point by pressing the
Cancel Fax Selections digit (usually *). However, once the next steps are completed,
the faxes will be delivered.
6. When the caller ends the selection process by pressing the End Fax Selections digit
(usually #), or reaches the allowed maximum number of documents, the system
requests fax dialing information from the caller.
7. The caller enters and verifies his or her extension number (to be printed on the cover
sheet) and the caller’s fax machine phone number.
8. The system checks the entered number, and one of the following occurs:
• If the number is valid, the system tells the caller when the document will be deliv-
ered (this depends on the programmed fax delivery times in the voice processing
system database) and returns to the recording.
• If the number cannot be dialed by the Message Notification/Retrieval application
due to toll restrictions, the system tells the caller that the number cannot be dialed
and asks for a new number.
• If the caller enters an invalid number, the system tells the caller the number is
invalid and asks for a new number.
9. The caller hangs up or returns to step 2 to select more documents. (If more documents
are selected and canceled, the documents that were selected and accepted previously
will still be sent. Each time the caller accepts the documents and enters the dialing
information, the documents are prepared for transmittal. They cannot be canceled after
that point.)
10. The Message Notification/Retrieval application places a call to the caller’s fax machine
as soon as a fax port is available, unless one of the following occurs:
• If the fax was requested outside of the programmed fax delivery times, the system
will wait until the Fax Delivery Start Time on an allowed day of the week before it
attempts to send the document. The Fax Delivery Start and Stop times determine
when faxes can be sent. Start and stop times can be set to any time period, up to 24
hours. The programmer can also determine which days of the week faxes will be
sent.
• If other calls are going out and the programmed Maximum Number of Outgoing
Calls has been met, the system waits for an available outgoing call to send the fax.
• If a fax port or trunk is not available or if a requested document is not available,
the system delays delivery until the resource or document is available.
• If a requested document has been deleted, the system will complete the delivery,
but will indicate on the cover sheet that the document is no longer available.
• If a fax delivery fails after one or more pages have been transmitted, the system
remembers which pages were not sent and tries again to send only those pages. For
example, if the transmission failed in the middle of page 3 of 5, the system would
attempt to send only pages 3, 4, and 5 on the retry. The cover sheet on the retry will
say, “This fax is the continuation of...” and the description for the fax will include
“continued” in the title.
Documents are stored in the fax library using the System Administrator’s mailbox. To do so, a
fax machine places a call to the System Administrator’s mailbox and sends the document. For
instructions, refer to “Importing Fax Documents” on page 64.