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INTER-TEL
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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Canceling a Waiting Message.
Page 183
Single line phones: If you hear single line message waiting tones (six tones) after lift-
ing the handset or hookflashing when the endpoint is idle, enter the Message feature
code (365). Depending on how the message was left, an intercom call is placed to
either the endpoint that left the message or your message center.
If the called endpoint does not answer, is busy, or is in Do-Not-Disturb, you may hang
up or leave a message at that endpoint before hanging up. You will continue to receive
message waiting indications ( button flash or tones), unless you left a message
while attempting to retrieve the message or canceled the message after hanging up. The
message waiting indications are canceled when you are actually connected with the
called endpoint. Message indications from Voice Mail will only be cleared if you save
or delete the waiting Voice Mail message. The button will re-light if you clear
the message indication without saving or deleting the Voice Mail message.
2. If message waiting indications continue, there is another message. Repeat this proce-
dure.
Canceling a Waiting Message.
To cancel a displayed message without answering at an Inter-Tel endpoint:
1. When the message you want to cancel is displayed (as described on the previous page),
remain on-hook and press the asterisk ( ) button or the
DELETE menu button. The
message is canceled.
2. If the button continues to flash, there is another message. The display shows the
next message. Either respond to it or cancel it.
To cancel a message without answering at a single line endpoint or without displaying
messages at an Inter-Tel endpoint:
1. If you receive message waiting indications, enter the Cancel Current Message feature
code (368). The message is canceled.
2. If you continue to receive message waiting indications, there is another message. Either
respond to it or cancel it.
Alternate Message Source
The Alternate Message Source feature was developed to enable a voice mail unit to leave mes-
sages through an endpoint location or hunt group that is designated as its alternate message
source. When a message is left on the voice mail unit for an user who has an assigned mailbox,
the called endpoint receives the Message Waiting indications. If it is a display phone, the dis-
play shows MESSAGE RECEIVED FROM <alternate message source> rather than from the
voice mail circuit. When the user retrieves the message, an intercom call is placed to the alter-
nate message source.
An endpoint’s message center or alternate message source does not need to be on the same
node as the endpoint. It can be a phone, hunt group, Voice Processing application, or any off-
node device.
NOTE
Message indications from Voice Mail will only be cleared if you save or deletes
the waiting Voice Mail message. The button will re-light if you clear the
message indication without saving or deleting the Voice Mail message.
MSG
MSG
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