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INTER-TEL
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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Busy Endpoint Callback Queue
Page 179
while camped on. When the endpoint is available, a private call is automatically placed,
and you hear repeating double tones until the call is answered. The display shows
WAITING FOR <username>.
• Model 8660 or 8662: You may press one of the following menu buttons:
— LEAVE MESSAGE: This button appears only if you have called an endpoint.
Press this button to leave a Message Waiting indication at the endpoint. Refer
to page 180 for details.
— LEAVE VOICE MAIL: This button appears only if the called endpoint has a
Voice Mailbox. Press this button to call the endpoint’s Voice Mailbox.
— QUEUE: Press this button to request a callback when the resource is available,
as described on the next page.
Busy Endpoint Callback Queue
When a called endpoint is busy or in Do-Not-Disturb, the caller can apply the Queue Callback
feature and hang up until the endpoint becomes available. This can be done even if the call
camps on. Each endpoint can apply only one active Queue Callback request at a time.
The Queue Callback feature can also be used when calling a hunt group if all endpoints are
unavailable.
A user cannot queue onto busy resources on another node.
Queue callbacks must be answered before the Queue Callback timer expires. If a callback is
not answered, the queue is canceled. If the endpoint is busy when called back, the queue
request is placed behind any other waiting queue requests.
Queue callbacks do not follow forwarding and are not blocked by Do-Not-Disturb mode.
To request a callback from a endpoint:
1. Inter-Tel endpoints: When you hear a busy signal or Do-Not-Disturb signal (a repeat-
ing signal of four fast tones and a pause) when calling an extension number, press the
QUEUE menu button. Or press the Special button, enter the Queue Callback feature
code (6), and hang up. The display shows QUEUE REGISTERED FOR (username).
Single line endpoints: When you hear a busy signal or Do-Not-Disturb signal when
calling an extension number, hookflash and enter the Queue Callback feature code (6).
Then hang up.
2. When the queued endpoint is available, your endpoint will ring. Display endpoints
show (username) IS NOW AVAILABLE. Lift the handset or press the but-
ton. A private call is automatically placed to the queued endpoint.
Executive Display, Professional Display, and Model 8660 or 8662: You may press
one of the following menu buttons:
• CANCEL QUEUE: To cancel the queue request, press this button without lifting
the handset.
• ANSWER: You may press this button instead of lifting the handset to answer the
queue callback using the speakerphone.
To cancel a queue request before the queued endpoint becomes available:
• Inter-Tel endpoints: While on-hook, enter the Queue Callback feature code (6). The
display shows QUEUE REQUEST CANCELED.
• Single line endpoints: Lift the handset, enter the Queue Callback feature code (6), and
hang up.
ANSWER