Inter-Tel CS-5200 Server User Manual


 
Product Description
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 August 2005
Voice Processing System Applications
Page 19
used in the Unified Messaging faxing feature. When the request is completed, the voice
processing system places a call to the caller’s fax machine to deliver the requested doc-
uments. For information about Fax-On-Demand, refer to page 274.
Record-A-Call: This feature allows a phone user to record a call-in-progress as a voice
mailbox message. When a phone user enters the Record-A-Call feature code, the sys-
tem places a call to the phone’s assigned Record-A-Call application. When the applica-
tion answers, the system sets up a conference call with the Record-A-Call mailbox. If
programmed, the mailbox plays a greeting to indicate that the recording is in progress.
For information about the Record-A-Call feature, refer to page 276.
Scheduled Time-based Application Routing (STAR): STAR enhances the program-
mability of the voice mail application greetings. Applications can be programmed to
play alternative greetings for holidays and weekends. A STAR application is a table of
up to 20 entries that serves as a “routing table.” STAR tells the voice processing system
which application to use to respond to incoming calls. Based on day-and-time informa-
tion defined in the table, the identified applications are programmed to play the greet-
ings and STAR routes the call to the predetermined application. For information about
STAR, refer to page 277.
Station Message Detail Recording (SMDR) Information Storage: SMDR informa-
tion is stored only on the VPU voice processing system hard disk, then processed using
call record sorting software. BVM and EM do not support SMDR information storage.
Voice Mail and Message Notification Retrieval: Other than messages that are sent
through the Message Notification/Retrieval application, Voice Mail handles all voice
mail calls directed to it. If your system is using EM and E-Mail Reader is enabled for
the mailbox, users have access to advanced messaging features using their advanced
mailbox. With Voice Mail, callers hear the main company greeting, followed by a menu
of available options. Message Notification/Retrieval provides voice mail message noti-
fication and quick mailbox access. For information about Voice Mail and Message
Notification Retrieval, refer to page 279.
Unified Messaging: The Unified Messaging (UM) feature links the voice processing
system with e-mail and/or provides outgoing fax capabilities. Depending on which
voice processing system you are using, you may have UM version 2.2 or 2.3. For infor-
mation about UM, refer to page 284.