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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Voice Processing System Applications
Page 19
used in the Unified Messaging faxing feature. When the request is completed, the voice
processing system places a call to the caller’s fax machine to deliver the requested doc-
uments. For information about Fax-On-Demand, refer to page 274.
• Record-A-Call: This feature allows a phone user to record a call-in-progress as a voice
mailbox message. When a phone user enters the Record-A-Call feature code, the sys-
tem places a call to the phone’s assigned Record-A-Call application. When the applica-
tion answers, the system sets up a conference call with the Record-A-Call mailbox. If
programmed, the mailbox plays a greeting to indicate that the recording is in progress.
For information about the Record-A-Call feature, refer to page 276.
• Scheduled Time-based Application Routing (STAR): STAR enhances the program-
mability of the voice mail application greetings. Applications can be programmed to
play alternative greetings for holidays and weekends. A STAR application is a table of
up to 20 entries that serves as a “routing table.” STAR tells the voice processing system
which application to use to respond to incoming calls. Based on day-and-time informa-
tion defined in the table, the identified applications are programmed to play the greet-
ings and STAR routes the call to the predetermined application. For information about
STAR, refer to page 277.
• Station Message Detail Recording (SMDR) Information Storage: SMDR informa-
tion is stored only on the VPU voice processing system hard disk, then processed using
call record sorting software. BVM and EM do not support SMDR information storage.
• Voice Mail and Message Notification Retrieval: Other than messages that are sent
through the Message Notification/Retrieval application, Voice Mail handles all voice
mail calls directed to it. If your system is using EM and E-Mail Reader is enabled for
the mailbox, users have access to advanced messaging features using their advanced
mailbox. With Voice Mail, callers hear the main company greeting, followed by a menu
of available options. Message Notification/Retrieval provides voice mail message noti-
fication and quick mailbox access. For information about Voice Mail and Message
Notification Retrieval, refer to page 279.
• Unified Messaging: The Unified Messaging (UM) feature links the voice processing
system with e-mail and/or provides outgoing fax capabilities. Depending on which
voice processing system you are using, you may have UM version 2.2 or 2.3. For infor-
mation about UM, refer to page 284.