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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 254 Using the Audio Diagnostics Feature
Using the Audio Diagnostics Feature
Only endpoints with the Audio Diagnostics feature enabled can use the feature.
To use the Audio Diagnostics feature:
1. If the endpoint is idle, while on-hook, enter the Audio Diagnostics feature code (320).
If you are on an active call, press
, then enter the Audio Diagnostics feature
code (320).
The display shows
PLEASE SELECT AUDIO PROBLEM.
2. Do one of the following to select an audio
problem:
EITHER, Press the desired menu button.
OR, Enter the two-digit numeric code (01–12)
that corresponds to the audio problem (Refer
to page 253).
The display shows
PLEASE SELECT AUDIO
DIRECTION
.
3. Select the direction of the audio problem.
EITHER, Press the desired menu button.
OR, Press the dialpad button that corresponds
to one of the following responses:
• Press for ONLY I HEAR IT.
• Press for ONLY OTHER PARTY.
• Press for WE BOTH HEAR IT.
If the Record-A-Call feature is enabled for your endpoint, the display shows
WOULD
YOU LIKE TO RECORD CALL?
4. If the Record-A-Call feature is available, you
have the option of recording the call.
EITHER, Press the desired menu button.
OR, Press the dialpad button that corresponds
to one of the following responses:
• Press to record the call.
• Press to continue without recording.
5. Hang up to complete the Audio Diagnostics
feature.
When the Audio Diagnostics selections are
completed, the system generates Alarm 128
NOTE
Only 6-line display endpoints have the menu buttons mentioned in these instruc-
tions. Users who have endpoints with a 2-line display, or no display, must use the
numeric entries to use the Audio Diagnostics feature.
NOTE
If the system cannot accurately record the call, the display shows
CALL CANNOT BE COMPLETED.
∞
ENTER TWO DIGIT
AUDIO PROBLEM
STATIC
DELAYED AUDIO
ECHO
OTHER
PLEASE SELECT
AUDIO DIRECTION
ONLY I HEAR IT
ONLY OTHER PARTY
WE BOTH HEAR IT
1
2
3
WOULD YOU LIKE
TO RECORD CALL?
YES
NO
1
2
ALARM #128
x12345 AUDIO FRZ
CLEAR ALL ALARMS
CLEAR ALARM
IDLE MENU