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INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 194 Individual Hold
is not answered before the Abandoned Call timer expires, the call is disconnected by the sys-
tem.
For users’ convenience, the system has two Hold timers: Hold and Hold–Alternate. In the
default state, the Alternate timer is set for a longer time period than the Hold timer. However,
both timers are programmable. The “Alternate Hold Timer” endpoint flag determines which
timer each endpoint will use. If the flag is disabled, the endpoint uses the Hold timer. If it is
enabled, the endpoint uses the Alternate timer.
Individual Hold
To place an intercom or outside call on individual hold:
1. While on the call:
Inter-Tel endpoints: Press the Hold button or press the Special button and enter the
Individual Hold feature code (336). You hear intercom dial tone and the Call button,
individual trunk button, or button flutters.
Single line endpoints: Hookflash and enter the Individual Hold feature code (336).
You hear intercom dial tone.
2. Hang up or place another call.
To return to the caller on individual hold:
Inter-Tel endpoints: Lift the handset and/or press the fluttering button for
intercom calls, or the Call button or individual trunk button (or the button)
for outside calls.
Single line endpoints: Lift the handset and enter Individual Hold feature code (336).
System Hold
To place an outside call on system hold (Inter-Tel endpoints only):
1. While on a call, press the Special button and enter the System Hold feature code (335).
You hear intercom dial tone, and the associated Call button or individual trunk button
flutters.
2. Hang up or place another call.
To return to a call on system hold (Inter-Tel endpoints only):
At any Inter-Tel endpoint that shows a fluttering individual trunk button for the call
and has allowed-answer and/or outgoing access for that trunk, lift the handset and/or
press the fluttering button.
At the Inter-Tel endpoint that placed the call on hold, press the fluttering individual
trunk or Call button.
NOTE
Inter-Tel endpoint users can avoid the Hold timer by muting the microphone dur-
ing a call instead of placing the call on hold. If this is done, the caller will not hear
Music-On-Hold and will not recall the endpoint.
IC
IC
ANSWER
NOTE This feature does not apply to single line endpoints.
NOTE
Intercom calls and conferences cannot be placed on system hold. If you
attempt to do so, the call or conference will actually be placed on individ-
ual hold.