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Administrator Procedures
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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 50 Network Alarms
To respond to a minor alarm from any alarm display phone:
1. When a minor alarm indication appears, write down the alarm information.
2. While on-hook, clear the alarm by entering the Clear System Alarm feature code (9850)
or the Clear Network Alarm feature code (9851). The display shows SYSTEM (or
NETWORK) ALARM CLEARED.
3. Take the appropriate action as indicated in Table 8.
Table 8: System Alarms
ALARM TEXT DESCRIPTION AND ACTION REQUIRED
SYS ALARM #10
xNNNN OFF HOOK
A phone has remained off-hook and inactive past the expiration of
the Inactivity Alarm timer. The display and the SMDR indicate
which phone is off-hook. The lamps in the button for that phone on
Mini-DSS units and on the Speed Dial buttons of other phones
flutter continuously.
Locate the phone and replace the handset in the cradle. Calls
being transmitted over the secondary voice path are not affected or
interrupted by an off-hook alarm condition.
SYS ALARM #11
xNNNN EMERGENCY
A user has dialed the Emergency Call feature code. The system
has seized a trunk and dialed the emergency phone number that
will bring responders to the location where the system chassis is
installed.
The default Emergency Call code for US systems is 911, and the
default code for UK systems is 999. Emergency dial sequences,
such as 112 for some European localities, can be programmed for
the location where the system chassis is installed. However, if an
appropriate emergency phone number is dialed from a remote
location to ensure response to that location, no alarm will appear
at the Administrator(s).
No action required, just clear the alarm. To facilitate emergency
services reaching the party in need, determine who made the
emergency call and where help is needed.
SYS ALARM #12
CHECK PRINTER
The printer is not functioning properly.
Check the cable and the power cord connections and that the
printer is supplied with paper and ribbon.
SYS ALARM #13
CHECK PRINTER
The printer is not functioning properly.
Check the cable and the power cord connections and that the
printer is supplied with paper and ribbon.
SYS ALARM #14
SET DATE/TIME
The system real-time clock has not been initialized or has been
corrupted.
Set the system time and date as described on
page 24.
SYS ALARM #15
CALL TECHNICIAN
The real-time clock chip is not operating.
Contact service personnel.
SYS ALARM #16
NO DELAYED MAJOR
The system was unable to perform a scheduled delayed major
reset because the system was not idle.
If this alarm recurs, contact service personnel.