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Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Level 1
Page 285
VIM, MAPI protocol. The number of users with Level 1 is limited by a security button
attached to the voice processing system PC.
• Level 2 with Microsoft Outlook/Exchange: To use this voice processing system level,
the mailbox E-mail Gateway field must be programmed for Unified Messaging, and the
user’s PC must have Microsoft Outlook/Exchange and the Unified Messaging Client
software installed. Voice mail messages are sent to the Voice Mail server and are stored
on the voice processing system. This allows the user to play the messages using the
Inter-Tel endpoint speakerphone or the PC’s speakers. The number of users with Uni-
fied Messaging is limited by a security button attached to the voice processing system
PC.
• Level 3 with Microsoft Outlook/Exchange and Outbound Fax: This level is the
same as Level 2, with outbound fax server features added. Use of the outbound fax
server functionality does not require a mailbox, only the Microsoft Outlook/Exchange
and Unified Messaging Client software. Therefore, the number of outbound fax users is
not limited by the security button; only the number of mailboxes with Unified Messag-
ing enabled are limited.
Level 1
When a mailbox receives a Voice Mail message or uses the Voice Mail Record-A-Call feature,
one of four things can occur, depending on how the mailbox’s E-Mail Gateway field is pro-
grammed.
• If the field is programmed to DISABLED, the Voice Mail or Record-A-Call message is
delivered to the mailbox just as normal and no e-mail is sent.
• If the field is programmed to FORWARD ONLY, the voice processing system will con-
vert the Voice Mail or Record-A-Call message to an 8-bit WAV file, build an e-mail
message, attach the WAV file, and send the e-mail message to the address specified in
the mailbox’s E-mail Address field. Once the e-mail message is sent, the original mes-
sage will be deleted from the mailbox. (If the e-mail message cannot be delivered to the
specified address, it will be stored as a Voice Mail message in the mailbox and will not
be deleted.)
• If the mailbox’s E-mail field is programmed to COPY & FORWARD, the Voice Mail or
Record-A-Call message will be stored in the mailbox, and the voice processing system
will convert the file to WAV, attach it to an e-mail message, and deliver the e-mail mes-
sage to the address specified in the mailbox’s E-mail Address field.
Level 1 Unified Messaging is a “one-way” feature. That is, the user cannot reply to the sender
of a Voice Mail message using e-mail. If a user attempts to reply, the message will be sent to
NOTE
Mailboxes programmed for FORWARD ONLY cannot use the Remote
Notification feature. Because all messages are automatically sent to the E-
mail Address, there is no Voice Mail message to trigger the Remote notifi-
cation.
NOTE
Due to the nature of network connections, voice processing system soft-
ware is designed to handle a network failure gracefully. If the network link
from the voice processing system to the e-mail server is down, the voice
processing system will store the messages in a queue. If the network does
not come back up in 15 minutes, the voice processing system will deliver
all pending messages in the queue back to the Voice Mailboxes and tem-
porarily disable the e-mail queue until the network is available. This means
that new messages will remain in the mailboxes and will not be converted
to e-mail messages until the network link is restored.