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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 146 ACD Hunt Group Agent Log In and Log Out
To log in to all of your ACD hunt groups at once using the login/logout feature code:
1. While on- or off-hook (single line users must lift the handset), enter the ACD Agent
Login/Logout feature code (328). If you were already logged in, the display shows
AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. If you
were not logged in, continue to the next step.
2. The display shows AGENT LOGIN AGENT ID. Do one of the following:
— To log in to all ACD hunt groups for which you have an Agent ID: Enter your
Agent ID. The display shows AGENT LOGGED INTO ALL ACDS. You are
logged into only the ACD hunt group(s) that use the Agent ID that you entered.
Hang up if off-hook. If another agent is already logged in at this endpoint, you
hear reorder tones, and the display shows DIFFERENT AGENT ID ALREADY
USED. You must have the other agent log out before you can use that endpoint.
— To log in to all of your ACD hunt groups that do not use Agent IDs: Press .
The display shows AGENT LOGGED INTO ALL ACDS. You are logged into
only the ACD hunt group(s) that do not use Agent IDs. Hang up if off-hook.
To log in to one or more hunt groups using the ACD agent login feature code:
1. While on- or off-hook (single line users must lift the handset), enter the ACD Agent
Login feature code (326). The display shows AGENT LOGIN ACD NUMBER.
2. Enter the pilot number of the desired ACD hunt group. (Or, you can press to log in
to several ACD hunt groups at once.)
If you entered an invalid hunt group number, the display shows NOT AN ACD
HUNT GROUP, and you hear reorder tones.
3. The display shows AGENT LOGIN AGENT ID. Then do one of the following:
— To log in to ACD hunt group(s) using Agent IDs: Enter your Agent ID. The dis-
play shows AGENT LOGGED INTO ALL ACDS. You are logged into only the
ACD hunt group(s) that you requested in step 2 that use the Agent ID that you
entered in this step. If another Agent ID is already logged in at this endpoint,
you hear reorder tones and the display shows DIFFERENT AGENT ID
ALREADY USED. You must have the other agent log out before you can use that
endpoint.
— To log in to ACD hunt group(s) that do not use Agent IDs: Press . The dis-
play shows AGENT LOGGED INTO ALL ACDS. You are logged into only the
ACD hunt group(s) that you requested in step 2 that do not use Agent IDs.
If you are already logged in, the display shows ALREADY LOGGED INTO xxxxx.
If you are not a member of the entered hunt group, the display shows NOT AN
AGENT IN THIS HUNT GROUP, and you hear reorder tones. Start over.
4. If off-hook, hang up. Repeat the procedure to log in to additional ACD groups.
To log out of an ACD hunt group:
1. While on- or off-hook, enter the ACD Agent Logout feature code (327). One of the fol-
lowing will occur:
If you were logged in to only one hunt group, you hear a confirmation tone, and the
display shows AGENT LOGGED OUT OF (hunt group). The procedure is complete.
Hang up if you were off-hook.
If you were logged in to more than one hunt group, you hear a confirmation tone, and
the display shows AGENT LOGOUT ACD NUMBER. Go to the next step.
If you were not logged in to any hunt group, the display shows NOT LOGGED INTO
ANY ACD GROUP, and you hear reorder tone.
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