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INTER-TEL
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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Fax E-mail Requirements
Page 263
Extension IDs can also be programmed as “Unlisted.” That means that the number will not be
included in the directory, but can be dialed if the caller knows the extension number.
Calls transferred from the Automated Attendant or a Call Routing Announcement application
to endpoints with extension IDs can be screened, announced, or unannounced. Programming
flags determine the methods used for transferring calls to endpoints with Extension IDs. For
details, refer to “Call Screening Options” on page 261.
Automatic Fax Detection
With Automatic Fax Detection, Call Routing Announcement applications and mailboxes can
be programmed to automatically route incoming fax calls to a specified extension or to an e-
mail address.
If the feature is enabled, the mailbox or Call Routing Announcement Application will automat-
ically listen for fax tone.
• A mailbox will listen for fax tones during the mailbox greeting and while a message is
being recorded. If the mailbox detects fax tones, the call will be transferred to the speci-
fied extension or e-mail address. If the tones are detected after a recording has started,
the call will be disconnected.
• Call Routing Applications will be able to detect fax tones during the greeting and up to
time-out. The fax tone detection will also be disabled if the caller performs an action
that removes them from the Call Routing Announcement (transferring to an extension,
transferring to a mailbox, etc.).
If the fax card is busy when an incoming fax call is received, the call will be disconnected.
Fax E-mail Requirements
To send faxes to an e-mail address using the Fax-On-Demand feature, the Unified Messaging
feature, described on page 284, must also be enabled.
Fax Card Requirements
To send and receive faxes, the voice processing system PC must have a fax card installed. This
can be the same fax card that supports the Fax-On-Demand feature. The software will support
up to eight fax ports.
Fax E-mail Message Format
The e-mail message sent by the Voice Mail has the following components:
• To: The TO line contains the recipient’s e-mail address.
• From: The FROM line contains the e-mail address of the voice processing system. If
an E-mail Real Name has been programmed for the voice processing system, it will also
be shown on this line.
• Subject: The SUBJECT line contains the line “Fax received from <source>.” The
source will be the Call Routing Application number or the mailbox number from where
the fax is received, for example: CRA 2505 or MB 1000.
• Received On: The RECEIVED ON line contains the date and time that fax was
received.
• FAX.TIF file attachment: The file attachment appears as a file with the name
FAX.TIF. To view the fax, the user must display the TIF file using graphics software.
NOTE
This feature is only available when using an external voice processing system,
either EM or VPU.