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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
ACD Agent Log In and Log Out
Page 145
Members: If the hunt group is not programmed to use Agent IDs, it will have a list of end-
points and will send calls to the endpoints where agents are logged in.
ACD Agent IDs can be included in Extension Lists which allow several ACD Agents to
receive a call at once.
When a call camps on to an ACD hunt group that uses Agent IDs, only the agents currently
logged in to the hunt group will receive camp-on indications. ACD hunt group supervisors will
receive visual camp-on displays if they are programmed as members of the hunt group and
have the ACD Agent Logout feature enabled.
ACD Agent Log In and Log Out
ACD hunt group members are referred to as “agents.” Agents can log in to and out of the ACD
hunt group at any time. While logged in, the agent will receive calls through the ACD hunt
group. When the agent is logged out, calls to that ACD hunt group will bypass the endpoint.
(The Hunt Group Remove/Replace feature, described on page 136, does not have any effect on
ACD hunt group calls when entered by an ACD agent. However, placing the agent’s endpoint
in Do-Not-Disturb will halt all ACD and non-ACD hunt group calls.)
The following diagram illustrates how the Agent ID is used to log in or log out.
Figure 8.
ACD Hunt Group Agent Log In and Log Out
There are three feature codes that can be used for logging in to and out of the ACD hunt
groups: ACD Agent Login, ACD Agent Logout, and ACD Agent Login/Logout. The first two
perform only one operation. The third (Login/Logout) is a toggle feature code that logs the
endpoint in or out of all associated ACD hunt groups at once. If the toggle feature code is pro-
grammed in a user-programmable button with a lamp, the lamp will be lit when the agent is
logged in to an ACD hunt group and available to receive calls, and it will be unlit when the
agent is logged out.
To log out of all of your ACD hunt groups at once using the login/logout feature code:
While on- or off-hook (single line users must lift the handset), enter the ACD Agent Login/
Logout feature code (328). The display shows AGENT LOGGED OUT OF ALL ACDS, and
you hear a confirmation tone. Hang up if off-hook.
NOTE
For optimum system performance, there should not be more than 1000 Agent
IDs in any hunt group and no more than 2000 Agent ID entries in all hunt groups
combined.
HUNT GROUP
ID 2370
AGENT ID IN UCD/ACD HUNT GROUP
HUNT GROUP
Ext. 2000
ANNOUNCEMENT
STATION
OVERFLOW
STATION
Ext. 1222
Agent ID
can be logged
in or out
RECALL STATION