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10 • Troubleshooting
10-4 SV62207 Rev. B
Envelope Sealing Problems
Description Possible Causes Solution
Envelope(s) not seal-
ing or not sealing
p
roperly
No E-Z Seal® Sealing
Solution in the bottle, or
bottle
is placed incorrectly.
Remove the E-Z Seal® solution bottle and refill or
reposition the bottle.
Refer to the E-Z Sea
l® Maintenance section in Chap-
ter 10
of this guide.
Moistener brush is dirty or
worn.
Replace or clean the moistene
r brush. Refer to the
Cleaning or Replacing the Moistener Brush section in
Chapter 10 of this guide.
Envelopes are not posi-
tioned on the feed deck
correc
tly..
• Open the envelope flaps and place in slot
between
feed deck and rear wall..
Envelope(s) not seal-
ing properly
Envelope flap dimensions
ar
e not within the accept-
able range.
Use envelopes with flap depths between 1" and
3 7/8"
(5.4 mm and
98.4 mm).
Seal Only mode is
not working.
Moistening bottle is out of
E-Z
Seal® Sealing Solu-
tion.
Refill moistening bottle with E-Z Seal® Sealing Solu-
tion.
Envelopes not correctly
pla
ced in slot.
Make sure envelope flaps are placed behind the feed
deck into slot.
Sealing solution is
le
aking.
Solution bottle cap not
secured tightly.
Tighten the solution bottle cap.
Solution was poured
dir
ectly into the tank or
there is a leak in the solu-
tion tubing.
Call the help desk. Refer to the P
itney Bowes Contact
Information List in this guide for more information.
Place open envelope
flaps in slot
Flap Depth