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10 • Troubleshooting
10-14 SV62207 Rev. B
Meter imprint is
streaked or
incomplete; poor
print quality:
The printer nozzle requires main-
tenance.
Clean the printer nozzle and run a test print as
describ
ed in Chapter 10 in this guide.
You need to change the print-
head.
If you have already cleaned the printer nozzle
and
this fails to correct the problem, you need
to change the printhead.
Refer to the Chan
ging the Printhead section in
Chapter 10.
Meter imprint
smu
dges after
changing printhead.
Envelope or tape is contacting the
printhead.
• Reinstall the printhead. Be sure it is prop-
erly seated in position.
• Check the mail path for foreign objects or
d
ust and remove, if present.
Low ink warning
d
oes not display, but
system does not
print.
• The ink nozzle may be
clo
gged.
• Ink supply system drained
back in
to cartridge.
• Defective printhead.
• Clean print nozzle several times.
• Print test pattern.
• If print quality does not improve call for ser-
vice
Paper in transport. Transport sensor may be blocked,
o
r dust is present on sensor.
• Lift the cover and remove the piece of mail
from the mail path.
• Clean dust off of sensor.
Misfeed. • Piece of mail may have fed
incorrec
tly into system.
• Thickness adjustment knob is
at in
correct setting.
• Adjust the setting of th
e thickness adjust-
ment knob.
• Check all mail in the stacker to make sure
p
ostage has printed. If meter stamp is miss-
ing, run a piece of mail through again.
Skew occurred. • Piece of mail may have been
s
lanted or tilted.
• Thickness adjustment knob is
at in
correct setting.
• Light mail/postcard selection
kn
ob is at incorrect setting.
• Check all mail in the stacker to make sure
p
ostage has printed.
• Adjust the setting of the light mail/postcard
selection knob.
Printing Problems
Description Possible Causes Solution