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DM925
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Digital Mailing System Operating Guide
SV62207 Rev. B 10-11
IntelliLink® Control Center Problems
Description Possible Causes Solution
IntelliLink® Control
Cen
ter does not
respond when
removed from sys-
tem.
No power is going to IntelliLink®
Co
ntrol Center.
• Make sure the AC adapter is plugged into
the back of the control center.
• Test the outlet to make sure it has power.
If the problem persists, call the Help Desk.
Re
fer to the Pitney Bowes Contact Information
List in this guide.
Unable to access
dis
play, or keyboard
does not respond.
The system is currently in the
maintenance mode.
Allow system to complete maintenance opera-
tion.
Display is hard to
r
ead.
Adjust the display contrast. Adjust the display contrast; refer to Adjusting
the Display Contrast section in Chapter 5.
Blank screen. IntelliLink® Control Center is not
lo
cked into place properly.
Remove the IntelliLink® Control Center and
reposition it.
1. Slide release lever forward to release
IntelliLink® Control Center.
2. Slide IntelliLink® Control
Center back into
place until you hear it click.
Cannot set postage
a
mount.
Postage amount entered at the
IntelliLink® Control Center equals
or exceeds the high value warning
limit. A high value warning dis-
plays.
• Press Enter
to accept the high value, OR
• Enter lower postage amount.
Mailing system did not recognize
IntelliLink
® Control Center when
turned on.
Turn the mailing system off. Wait 30 seconds
and turn it on again to re-initialize the
IntelliLink® Control Center.
The IntelliLink® Control Center is
locke
d due to required inspection.
Do a zero-value refill to fulfill inspection require-
ments.
Insufficient funds. Download funds from the Postage By Phone®
Meter
Payment System. See Chapter 6, Adding
Postage.
IntelliLink® Control Center or
mailing s
ystem is not functioning
properly.
Call for service.
Modem refill fails
with Intellilink® Con-
trol Center on or off
mailing sys
tem.
Wrong Postage By Phone® Meter
Pa
yment System telephone num-
ber entered in set up.
To enter correct telephone number:
1. Press Setup key
.
2. Select Phone Setup.
3. Select Ref
ill Phone Number.
4. Enter correct number: 1.
800.590.4857.
Refill amount exceeds the funds
in th
e account.
1. Press the Funds key to obtain a balance of
your account
2. Select Get Post
age By Phone Balance.