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10 • Troubleshooting
10-12 SV62207 Rev. B
Wrong ad or inscrip-
tion, yet appears in
menu list.
Mailing system is reset to factory
default mode.
1. Select desired graphic.
2. Push the Men
u key.
3. Select Me
ter Stamp Options.
4. Select Adv
ertisements or Inscriptions.
5. Change the Normal Preset Timeout. See
Chapter 5, Mailing System Setup for more
information.
IntelliLink® Control Center Problems
Description Possible Causes Solution
Weigh-On-The-Way® Problems
Description Possible Causes Solution
No postage was
p
rinted on the piece
of mail.
• Mail is too heavy for selected
class, OR
• Mail is too light for selected
cl
ass.
Select a new class. Press St
art to continue.
Negative weight or
calib
ration error.
W-O-W® scale not at zero weight. Press the Menu key and select Zero Scale.
If not resolved, call for service.
Invalid weight. Weight is invalid for selected
cl
ass.
Select a new class. Press Start to continue.
Unstable weight. Scale cannot define weight. Be sure system is steady. Make sure there is
not air
movement over and around the system.
W-O-W® won’t dis-
play zero.
• Vibration interference
occu
rred on the table.
• Something is touching weigh-
ing area or machine exit.
• Wind current over platform
fr
om fan, air duct.
• Tapping mail on machine
co
ver.
Press the Menu
key and select Zero W-O-W®.
Scale won’t display
zero.
• Vibration interference
occu
rred on the table.
• Something is touching weigh-
ing area or machine exit.
• Wind current over platform
fr
om fan, air duct.
Press the Menu
key and select Zero Scale.
Re-zero failed. Scale cannot define zero weight. Call for service.