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10 • Troubleshooting
10-16 SV62207 Rev. B
Getting Help There may be times when you need help to solve a problem, or you may
want more information about how your mailing system works. Pitney
Bowes provides several information resources. See Chapter 1, Read This
First for a description of these resources.
If you are unable to find a solution for your problem, you can visit the our
web site
or call for service. Refer to the Pitney Bowes Contact Information
List at the front of this guide for all contact phone numbers and web
addresses.
Before you call make sure you have the following information which is
lo
cated under the main cover on the inside rear panel of the system:
• Your product name: DM925™ Digital Mailing System and model num-
ber.
• Your serial number.
Also be ready to explain:
• The nature of your problem.
• What happens and when does it happen.
• The error message displayed (if there was one).
• The steps you have already taken to solve the problem and the results.