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12.12 <
Troubleshooting>
[xxx] toner
cartridge is not
compatible. Check
userís guide
The toner cartridge
you have installed is
not for your
machine.
Install a Samsung-
genuine toner
cartridge, designed
for your machine.
[xxx] toner
cartridge is not
installed. Install it
The toner cartridge
is not installed or the
CRUM (Consumer
Replaceable Unit
Monitor) in the
cartridge is not
properly connected.
Try to reinstall the
toner cartridge.
DC motor does not
operate: [zzz].
Please turn off
then on
There is a problem
in the control of DC
motor unit.
Turn the machine off
and turn it on again. If
the problem persists,
please call for
service.
Did not supply
enough [xxx]
toner. Remove
seal tape &
reinstall
Not supplied toner to
the imaging unit.
• Remove the
sealing tape from
the imaging unit.
• Thoroughly roll the
toner cartridge five
or six times, and
reinstall it.
• Turn the machine
off and turn it on
again.
Did not supply
enough [xxx]
toner. Please
open/close door
The machine
received several
papers with many
images, and it
cannot supply the
toner properly.
Check the toner
cartridge and
redistribute the toner.
(Page 11.3) If the
problem still persists,
please call for
service.
End of life,
Replace with new
[xxx] imaging unit
The imaging unit has
reached its life span.
Replace the imaging
unit.
End of life,
Replace with new
[xxx] toner
cartridge
A toner cartridge has
reached its estimated
cartridge life. The
printer stops printing.
Replace the toner
cartridge with a
Samsung-genuine
toner cartridge.
(Page 11.4)
Fax memory is
almost full. Print
or remove
received fax Job
There is no more
available fax
memory. No more
fax data can be
received.
Delete the received
fax data in the
memory. Call for
service to delete fax
memory.
Fax memory is full.
Print or remove
received fax Job
Available fax
memory is now
1MB.
Delete the received
fax data in the
memory to secure
memory. Call for
service.
Message Meaning Suggested solutions
Finisher door is
open. Close it
The finisher cover is
not securely latched.
Close the finisher
until it locks into
place.
Finisher error:
[zzz]. Please turn
off then on
There is a problem
in the finisher unit.
Turn the machine off
and reinstall the
finisher again. Check
that the finisher cable
is connected
properly. If the
problem persists,
please call for
service.
Fuser error: [zzz].
Please turn off
then on
There is a problem
in the fuser unit
working.
Turn the machine off
and turn it on again. If
the problem persists,
please call for
service.
Fuser unit is not
installed correctly.
Install it
The fuser unit is not
installed or correctly.
Install the fuser unit.
Call for service.
LSU error: [zzz].
Please turn off
then on
There is a problem
in the control of LSU
unit.
Turn the machine off
and turn it on again. If
the problem persists,
please call for
service.
Motor does not
operate: [zzz].
Please turn off
then on
There is a problem
in the control of
motor unit.
Turn the machine off
and turn it on again. If
the problem persists,
please call for
service.
Original paper
does not feed in
scanner
The lead edge of the
document failed to
actuate the scan
sensor within the
correct time after
actuating the
registration sensor.
Open the DADF
cover and remove
jammed original.
(Page 12.1)
Original paper is
too long for
scanner. Check
size
Oversized document
or double-feeding of
originals.
Open the DADF
cover and remove the
jammed original.
(Page 12.1)
Check the document
size whether it is
supported.
(Page 15.1)
Original paper jam
in front of scanner
The originals are
jammed in DADF.
Open the DADF
cover and remove the
jammed original.
(Page 12.1)
Message Meaning Suggested solutions