Filter
Top Products
12.14 <
Troubleshooting>
Replace with new
[xxx] toner
cartridge
A toner cartridge has
almost reached its
estimated cartridge
life.
Note
• If the black toner
cartridge is
reached its
estimated
cartridge life,
Mono Only
message does not
appear.
• Samsung does
not recommend
using non-genuine
Samsung toner
cartridge such as
refilled or
remanufactured.
Samsung cannot
guarantee non-
genuine Samsung
toner cartridge's
quality. Service or
repair required as
a result of using
non-genuine
Samsung toner
cartridges will not
be covered under
the machine
warranty.
You can choose among
Stop, Continue or
Mono Only as shown
on the control panel. If
you select Stop, the
printer stops printing
and you cannot print
any more without
changing the cartridge.
If you select Continue,
the printer keeps
printing but the printing
quality cannot be
guaranteed. If you
select Mono Only, the
machine prints the data
in black only.
Replace the toner
cartridge for the best
print quality when this
message appears.
Using a cartridge
beyond this stage can
result in printing quality
issues. (Page 11.4)
Scanner locking
switch is locked or
another problem
occurred
The CCD (Charged
Couple Device) lock
has been locked.
The CCD does not
detect its home
location or move.
Unlock the CCD lock.
(Page 1.3) Or turn off
the machine and on
again. Try again. If
the problem persists,
call for service.
Sensor failure:
[zzz]. Call for
service
There is a problem
in the sensor signal.
Turn the machine off
and turn it on again. If
the problem persists,
please call for
service.
Shake [xxx] toner
cartridge
The toner supply is
not enough.
Thoroughly roll the
new cartridge five or
six times to distribute
the toner evenly
inside the cartridge.
(Page 11.3)
Message Meaning Suggested solutions
Staple cartridge is
empty. Replace it
Stapler is run out. Order Staple
Cartridge.
(Page 13.2) And
replace it.
(Page 14.2)
Staple cartridge is
not installed.
Install it in finisher
The staple cartridge
is not installed.
Install the staple
cartridge following
the steps explained
on the back of the
finisher door.
(Page 14.2) If you
want to continue the
print job and
disregard of this error
message, go to
Admin Setting to
adjust the option.
(Page 10.2)
System error:
[zzz]. Please turn
off then on
There is a problem
in the system
operation.
Turn the machine off
and turn it on again. If
the problem persists,
please call for
service.
This IP address
conflicts with an IP
address already in
use. Check it
The IP address is
used in other place
elsewhere.
Check the IP address
or obtain a new IP
address.
Too much paper in
finisher stacker.
Remove printed
paper
The stacker is full of
printouts.
Remove printouts
from the stacker.
Too much paper in
output bin tray.
Remove printed
paper
The printed papers
are full on the output
tray.
Remove printed outs
from the output tray.
Transfer belt is not
valid for this
machine. Check
user’s guide
The transfer belt of
the machine is not for
your machine.
Install the a
Samsung-genuine
part designed for your
machine.
Prepare new
transfer belt unit
The life of the
transfer belt expires
totally.
Replace the part with
a new one. Call for
service.
Waste tank is full.
Replace it
The life span of the
waste toner
container has
expired and the
printer will stop
printing until a new
waste toner
container is placed
into the printer.
Replace a waste
toner container with a
Samsung-genuine
waste toner
container.
(Page 11.8)
Message Meaning Suggested solutions