Samsung CLX-8385ND Series All in One Printer User Manual


 
12.19 <
Troubleshooting>
Vertical repetitive
defects
If marks repeatedly appear on the printed side
of the page at even intervals:
The imaging unit may be damaged. If a
repetitive mark occurs on the page, run a
cleaning sheet through several times to
clean the cartridge; contact a service
representative. After the printout, if you still
have the same problems, remove the
imaging unit and then, install a new one.
(Page 11.4)
Parts of the machine may have toner on
them. If the defects occur on the back of the
page, the problem will likely correct itself
after a few more pages.
The fusing assembly may be damaged.
Contact a service representative.
Background scatter
Background scatter results from bits of toner
randomly distributed on the printed page.
The paper may be too damp. Try printing
with a different batch of paper. Do not open
packages of paper until necessary so that
the paper does not absorb too much
moisture.
If background scatter occurs on an
envelope, change the printing layout to
avoid printing over areas that have
overlapping seams on the reverse side.
Printing on seams can cause problems.
If background scatter covers the entire
surface area of a printed page, adjust the
print resolution through your software
application or in printer properties.
Misformed
characters
If characters are improperly formed and
producing hollow images, the paper stock
may be too slick. Try different paper.
(Page 4.3)
If characters are improperly formed and
producing a wavy effect, the scanner unit
may need service. Contact a service
representative.
Condition Suggested solutions
Page skew
Ensure that the paper is loaded properly.
Check the paper type and quality.
(Page 4.3)
Ensure that the paper or other material is
loaded correctly and the guides are not too
tight or too loose against the paper stack.
Curl or wave
Ensure that the paper is loaded properly.
Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. (Page 4.3)
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or creases
Ensure that the paper is loaded properly.
Check the paper type and quality.
(Page 4.3)
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of
the machine. Contact a service
representative.
Solid Color or
Black pages
The imaging unit may not be installed
properly. Remove the cartridge and reinsert
it.
The imaging unit may be defective and need
replacing. Remove the imaging unit and
install a new one. (Page 11.4)
The machine may require repair. Contact a
service representative.
Condition Suggested solutions